Contact information

We’re real people who love the outdoors

At se-store.com, we’re not a faceless warehouse—we’re climbers, hikers, and campers. If you have a question about a tent’s waterproof rating, which sleeping bag for a Scottish winter, or just want to check stock, we’re here.

📧 Email
pisgndakkhh@outlook.com.au

This is our only support channel. No chatbots, no endless phone menus—just a direct line to our team.

🕘 Business hours
Monday – Friday: 9:00 AM – 6:00 PM (AEST / AEDT, UTC+10/11)
We take weekends off (we’re probably outside). Emails sent on Saturday/Sunday will be answered on Monday.

⏱️ Response promise
We reply within 24 hours on business days. During peak seasons (Black Friday, Christmas), it may stretch to 48 hours—we’ll still get back to you, but please be patient.

📝 What to include in your email
To help us help you faster, please provide:

  • Your full name and the email address used for the order.

  • Your order number (starts with #SE‑… if you have it—optional but super helpful).

  • A clear, concise description of your issue.

  • For damage claims: attach 2‑3 clear photos (well‑lit, showing the problem).

Pro subject‑line tip: Use “[URGENT]” if your trip is in 48 hours and you need a replacement—we’ll prioritise those.

We genuinely enjoy hearing from our customers—even if it’s just to share a photo of your tent pitched on a mountain ridge. Send it in!