Shipping policy

We ship outdoor gear from our warehouses in Australia, the US, and the EU. Here’s what you can expect.

Processing time
We pack and dispatch most orders within 1‑2 business days (Monday–Friday, excl. public holidays). Bigger items like 4‑person tents or heavy sleeping bags may take an extra day—we double‑check zippers and poles before they go out.

Delivery estimates (business days, not guaranteed)

These are estimates, not promises. Customs and remote addresses can add days—we’ve seen parcels sit in customs for a week.

Shipping fees

• Orders over $120 AUD (or equivalent in EUR/USD) get free standard shipping to eligible regions.

• Below that, shipping costs are calculated at checkout—usually between $12 and $35 AUD depending on weight and destination.

• Oversized items (e.g., canoes, large coolers) may have extra surcharges; we’ll email you for approval before charging.

Carriers we use
We route your parcel through the best option for your location:

• Australia Post / Sendle – for AU/NZ.

• DHL eCommerce / UPS – for US and Canada.

• DPD / GLS / La Poste – for Europe.

• Final delivery is often handed to your local postal service (USPS, Royal Mail, etc.).

Tracking is provided for every order. It usually goes live within 24 hours of dispatch.

Customs, duties, and taxes (important)
For orders shipped outside Australia, your parcel may be assessed for import duties, VAT/GST, or customs brokerage fees. You are responsible for paying these. We don’t pre‑pay duties unless the product page explicitly says so.
If you refuse to pay and the parcel is returned to us, we’ll refund your order minus the original shipping cost (which we lose) and a $20 restocking fee.

Address errors
Double‑check your shipping address. If you spot a mistake before we ship, email us and we’ll fix it for free. After dispatch, we cannot reroute—you’d have to arrange a redirection with the carrier (which usually costs extra).

Tracking stuck? Email us at pisgndakkhh@outlook.com.au and we’ll chase it for you.